The problem
What was getting in the way
- The ERP holds hundreds of tables, and answering a new question meant someone who knew them well had to write the query.
- Every new question became a request and a wait, so people made decisions on older numbers or rebuilt them by hand in spreadsheets.
- Different people wrote different queries for the same question and got different answers.
- Heavy reports run against the live system can slow down the people using it.